Enhancing Communication: Using Video Technology to Solve Common Issues
Enhancing Communication: Using Video Technology to Solve Common Issues
Record, send, and track video interactions right inside Zendesk.
Record and share video messages inside Zendesk. Create a library of answers to common questions. Use your camera, screen-sharing, or both. Use videos to upskill your team with walk-throughs and how-tos.
Speed resolutions and increase one-touch resolutions. Share videos or links in emails, text, chat, and your knowledgebase.
Gain insights into the effectiveness of your videos. See clicks, views, percent watched, and know which videos are most effective. Automatic tagging and detailed metrics provide insights per rep of video usage.
Integrate pre-recorded BombBomb videos into macros inside Zendesk. Save time using videos to walk-through answers to commonly asked questions.
